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Wayne Sundmacher

Wayne Sundmacher with American Red Cross Southeastern Pennsylvania CEO, Judge Renee Cardwell Hughes on the day of his donation.

The following is an account of an auspicious meeting between Red Cross donor, Wayne Sundmacher, and Red Cross volunteers shopping for non-perishable food items at a BJ’s Club store in Hamilton, New Jersey. At the spur of the moment, Wayne stepped up to cover a substantial bill for Red Cross supplies to be distributed to residents affected by Superstorm Sandy in New York and New Jersey at the cash register.

He says:

After having spent four days without electricity or hot water, our lights came back on early Saturday morning.  That’s just an inconvenience, and nothing compared to our friends who lost their home.  My wife and I felt very lucky to have only lost some roof shingles, some food from our refrigerator and our electricity for four days. 

As a State employee, I had some involvement in emergency management and was painfully aware of the plight of those left homeless by the storm.  I was also aware of the great volunteer response by organizations like the Red Cross, and how they were endeavoring to meet the needs of thousands of people affected by the storm.

On Sunday morning November 4th, I was shopping at BJ’s Club in Hamilton, NJ, restocking perishable food items that we had lost during the power outage.  I was surprised to find the aisles crowded with American Red Cross volunteers, scurrying about, collecting case after case of non-perishable food items.  Their enthusiasm was inspiring, and I wanted to find some way to help, but also didn’t want to distract them from the important work they were doing.

American Red Cross Southeastern PA staff and volunteers shop for food and supplies at BJs in Hamilton, NJ on Nov. 4, 2012

American Red Cross Southeastern PA staff and volunteers shop for food and supplies at BJs in Hamilton, NJ on Nov. 4, 2012 on their way to Northern NJ and New York City

When I arrived at the check-out, I turned to find Red Cross volunteers with several flat-bed carts, waiting in line behind me.  My only thought was, “What can I do to help?”  Certainly, the volunteers weren’t set up top take a donation, so I did the next best thing.  I approached the young man behind me, with an offer to pay for the first $100 worth of food items they rang up. 

BJS photo 1While I thought my $100 offer would go a long way, the very first case of food the Red Cross was purchasing rang up at $214.    Sometimes, you just have to go with your heart, and not consider your wallet.  Rather than try to split up the purchase, I just told the cashier I would pay the full cost of that case of food.  I cannot tell you how good it made me feel, to know that food I had just purchased would be distributed to someone in desperate need, that very day.  And the cost?  Well, that’s a couple less dinners out, and a few weeks without doughnut shop coffee.  I think that’s pretty easy to bear.
– Wayne Sundmacher

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Here’s a link to a great post on Wayne’s Facebook page where he challenges friends to make a donation of their own to help the efforts of the American Red Cross in New Jersey.

We are incredibly touched by his generosity and second him in encouraging others to follow his example. Thanks Wayne!

By the way, over the course of the weekend of November 3-4, the American Red Cross Southeastern Pennsylvania sent 17 teams of volunteers to New York City and Jersey City to distribute food and  and water. In all, our teams distributed more than 48,000 food items and 20,000 bottles of water to residents in New York and Jersey City. (More photos here. Scroll to second half of set to see the store and distribution pictures.) This was just a small part of the large-scale response by the American Red Cross to Superstorm Sandy.

BJSPHOTO3

American Red Cross Disaster Action Team Leader and Disaster Mental Health Specialist Danelle Stoppel is always on the short list of those to be sent to assist with national Red Cross responses. She’s referred to around our chapter as “Deployment Danelle.” She recently deployed to New York to assist with the Sandy response by providing essential mental health services to folks dealing with the aftermath of the superstorm.

Below is a compilation of messages and photos Danelle texted to our Director of Communications. It will be updated periodically until her return.

November 16

Arrived at Manhattan (Greater New York) Chapter Headquarters. It was wonderful to meet up with people I have worked with on other DRs (Disaster Responses). I have been assigned to the borough of Queens which includes several hard-hit areas. I will be meeting with my team tonight and tomorrow we have been assigned to the bulk distribution sites throughout our area. The atmosphere at Headquarters was upbeat, but for those who have been here for several weeks report they are exhausted and due to very low drives to and from work sites and desperate conditions in the hard hit areas.

June from Far Rockaway. she lost everything in her home to Sandy. All she really needs is a good pair of boots. Strong woman from Jamaica who made her home here 22 years ago. she loved to work with the elderly and is truly inspirational.

Bulk distribution teams are now going door to door delivering clean up kits in Far Rockaway. We are working in teams with nurses as 1475 start coming in.

Spontaneous volunteers with car loads of clothes, etc. helping anyone in need in Far Rockaway.

Door to door clean up kits are being delivered to Rockaway residents. I am now working with bulk distribution on a team with nurses and mental health specialists.

I can’t talk about individual people, but it is very sad. People look like they have been in a war zone. I love being on the ground with real people. I miss everyon.

SEPA Volunteers Anthony and Ben with our ERV which have been serving meals and distributing items to those affected by Sandy in NY.

Tomorrow, I return to the same distribution site. Due to the lack of housing options, we are staying in Manhattan, only 20 miles from the worst natural disaster to hit New York. Being downtown close to Times Square, it’s hard to imagine that such widespread disaster exists. the leadership in NYC has made it easier for the Red Cross to function. Our vehicles do not pay tolls and there is a facility where we can fill up our vehicles for no cost. Our hotel is parking our vehicles at no cost. The amount of people focused on this disaster is evident in all areas of the city. The respect for the American Red Cross is evident when you speak with people and so many people have gone out of their way to thank me.

November 17

Saw Clifton (SEPA COO) this morning. He looked well rested and was attempting to control the crowd of people trying to out-process (leave the job). 

I am working with a young man from Kentucky. He was emailed a newsletter from the American Association of marriage and family therapists asking for volunteers to work with the Red Cross. He applied and was quickly approved and arrived in New York City four days later. Talk about fast-tracked and bringing good people into the Red Cross…

November 18

Today, I partnered with an international agency called Heart to Heart and delivered mental health services to their clients. Many did not speak English and I interpreted for them. This part of Queens is home to many nationalities and cultures. Many families from Guatemala, Mexico and Puerto Rico sought medical advice due to lack of electricity which destroyed their daily supply of insulin. I heard a very comment that no one could believe this could happen in New York. Many people stayed in their homes until the water reached their porch. Perhaps the most distressing aspect is the impact of Sandy on senior citizens here and in New Jersey. Losing their homes and all their belongings has impacted them physically, economically and emotionally.

November 23

Yesterday was Thanksgiving, but not in Coney Island.  Some areas have no stores open.  The people depend heavily on the Red Cross for one meal a day.  There are many people of Russian descent who do not speak English.

November 25

Each day is a challenge and yesterday and today were more profoundly so. We were called to a high rise apartment in Brooklyn.  There, we met with a mother of a 47 year old gentleman who has been severely disabled since nine years old and is wheelchair bound.  He no longer has the use of his

legs and his left hand. Despite his physical limitations, he works as a lawyer in Manhattan.  He lives on the fourth floor, and when the storm hit he was unable to leave his bed due to the loss of electricity.  He was eventually hospitalized five days later due to hypothermia.  He has returned home, but cannot function due to the loss of his van, which was lost to salt water erosion.

November 26

Today’s challenge was thirty senior citizens who lived on Coney Island.  We evacuated them to a shelter in Brooklyn miles away

from their small neighborhood.  They are seniors who are living independently with staff who assist them to remain independent.  They are now living in a shelter in another building.  They have no hot meals since they normally cook for themselves. While they are being assisted by personnel they know, they are crowded together in a strange part of New York where they know no one.  We will be returning to assist them with the ongoing stress associated with the loss of their privacy and their community on Coney Island.

Stoppel with Lauren Watson and Noel Green

Stoppel with Lauren Watson and Noel Green

November 27

Hey, look who I ran into at 7:30…SEPA is in the house.

November 28

Noel and his team. Two days on this disaster response and Noel has again become the GO TO MAN.  Philly is making a difference…..lending our best to Manhattan.

Noel and his Team

Noel and his Team

Danelle and her team out to dinner

Danelle and her team out to dinner

November 29

Finally we are together to share a meal…

November 30

Bryan showed up at our outreach in site in Broad Channel.  Great seeing Bryan!

Bryan showed up at our outreach in site in Broad Channel. Great seeing Bryan!

For the past several days, I have been on an outreach team.  We are returning to places we know very well. This time we are armed with supplies, water, food, clothing, batteries, cleaning kits and winter coats.  Disaster victims needs are endless and after one month, they are tired, cold,frustrated and desperate. People living on the outer islands are now experiencing very cold weather. This team concept is an effort to find people whose needs have notbeen met.  Often, these people have lost everything.  Housing shortage appears to be the greatest need.  People from Coney Island are now living in hotels in Manhattan.  
Parents are driving their children back to Coney Island,  Rockaway and Far Rockaway daily to attend their neighborhood school, which is open.  Hotels cannot handle all of these people since the holiday season is coming.  

Danelle with client

Danelle with client

December 4
Today is the last day I will be on a team visiting families who lost a loved one in Hurricane Sandy. I have had a great deal of experience in the last year on these teams. I am always humbled to meet families and hear their stories. It requires one to hold back on emotions in order to get the job done.
When we give the family the donation from the Red Cross we say, “This is from the American people.” This is why I volunteer for the American Red Cross.
I will be back in Philly tomorrow and my Southeastern Pennsylvania Red Cross family will surround me and I will be grateful that I represented them here in New York.

More team members from Kansas, Wisconsin, New Hampshire, Virginia

Love and Peace to All
– Danelle Stoppel

I was deployed, after working for the Red Cross for barely a year, to the World Trade Center operation around the middle of October to work in Logistics.  The SEPA chapter sent so many volunteers and employees I can’t recall, plus its entire crew of Americorps members who had just started their term with us.  Meanwhile at our own chapter office, we had dozens of volunteers working every day running phone banks because the New York chapter was overwhelmed with call volume.

It was my first time travelling for a large national operation, and from the first day it was an absolute blur of activity.  There was no down time to relax and get comfortable, with my bag still on my shoulder I was whisked to a conference room in the Brooklyn HQ for an orientation, then brought to the logistics area and assigned my task:  Transportation.

The Red Cross had well over five hundred vehicles assigned to a dozen or more locations on the job from rentals to chapter vehicles to personal vehicles.  My job was to track every one of them, where they were and their maintenance status and rental contracts and who had the keys and where they were parked and how many new, mysterious scratches there were today.  I was there for three weeks and by the beginning of November there were still vehicles showing up every day that had been there since the beginning without our knowledge.  It was an amazing lesson in the inherent chaos of disaster work.

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Some of the chaos happened because when the towers fell, volunteers began driving from just about anywhere within driving distance to NYC.  They didn’t wait until they were called, they didn’t fill out deployment paperwork.  They just hopped in their chapter ERVs (Emergncy Response Vehicle, big red truck) and other chapter response vehicles (SUVs, vans) or even their own cars.  The Red Cross also rented vehicles like passenger vans, delivery trucks and sedans for transporting supplies, shuttling workers to and from Ground Zero or to attend meetings with local officials.

Manhattan rush hour traffic is a nightmare in the best of circumstances, now imagine dozens of city blocks restricted, emergency vehicles parked in creative places and an influx of tourists like never before.  The number of minor collisions alone was enough to keep me at my desk for hours every day, add to that lost keys, lost contracts and even lost vehicles!  The days flew by, the supervisor who trained me left the scene three days after I got there which made me the “expert”, but by the end of my three week term I wished I could have signed on for another three weeks.

On a personal level, it was one of the most rewarding and exciting experiences I’ve ever had.  The work was constant and challenging with only general guidelines on how to solve such unpredictable problems that arose, which encouraged and necessitated creativity and initiative.  Fortunately we found ourselves well-staffed so some of my expected 12-hour days were more like 9 hours which gave me a chance to explore Manhattan for the first time.  I could go on and on, so many stories and experiences, it definitely changed the way I saw the work of the American Red Cross.

- Sean McGarry
is still with the Red Cross of Southeastern Pennsylvania as a Disaster Services Specialist

On September 11, 2001 I was attending a client casework class at the SEPA chapter headquarters. The manager of preparedness came down to the class and informed me that an accident had occurred at the World Trade Center. Upon arriving on the bridge (SEPA Chapter’s emergency communications center) I saw the building that had been hit by an airplane. I told everyone that this was an attack not an accident. I based this upon the fact that the building had been hit once prior by terrorist as a symbol of American capitalism and decadence.  Probably no later than a half an hour the other building was attacked by the jet airliner.

As a retired soldier, the attack upon the Pentagon was extremely poignant to me due to the fact I had worked in the building during my military career. This attack for me confirmed totally that this was a coordinated effort against our country.

All the phone lines in the chapter began ringing as soon as these events occurred. Many individuals from Bucks County worked in the facilities and many family members were trying to make contact.  Additionally, all phone lines were overwhelmed and out of service in the New York area of operations.

At that time, I was a DAT (Disaster Action Team) leader. The director of emergency services, assistant director of emergency services and Chapter leadership wanted to be prepared for anything here at headquarters, so I was directed to begin the process of preparing the building from a possible follow-up attack. We took the vehicles present at the chapter and created a ring around the building to stop the possibilities of a vehicle type of attack. The entrance of the driveway was blocked and a guard was present manning the entrance into the parking lot.

The most important thing that came out of this for me was the fact that everybody wanted to provide some type of service at this time to the Red Cross and country. Every agency or organization offered some type of assistance to the SEPA chapter. Every American had been touched by this event and the best that we could do arose from us on this day.

- Terry Johnson
is still an employee at the American Red Cross of SEPA
he’s now the Manager of Disaster Services

I was home that day watching morning TV news and I saw the whole thing.  I didn’t travel up to the site until probably the first week of November because I waited until the Client Casework Supervisor Course was given .  Finally I arrived in New York and after going to chapter headquarters just over the bridge in Brooklyn, I received an assignment very close to the Trade Center remains.  Chicken hearted as I was then, I chose not to see the site when offered the opportunity.  We worked in the basement of a union hall along with the mass care team.  It was my first deployment as a client casework supervisor so I did not really get to work with many clients, just the problems and the paperwork and approvals.   One man asked for help with securing safety equipment since he was working on “the pile.”   Most of what I did was in support of caseworkers who are called “Service Associates.” The weather was cold in NYC.  One day while outside seeking a lunch spot, I looked up and saw stuff falling from the sky. “Look”, I said, “it’s snowing.”  Someone near who heard my comment said, “That’s not snow; it’s ash from the trade center.”  After a week and a half, our service center was moved up to the telephone company site on Canal Street.  Our clients were people who lived or worked below Canal Street.  Their lives and incomes were also interrupted. I stayed on the job until the day before Thanksgiving.  Thankfully, I went home to my family gathering and no one was missing.
- Carol Barnett
is a long-time SEPA Chapter volunteer who served as a Client Casework Supervisor in Manhattan following the events of 9/11/01

I’m a Jersey girl, grew up in Jersey City with a view of New York City from the park down the street from my family’s home.  Family and friends either helped build, worked at or were part of the rescue and clean-up at the World Trade Center.  I even attended the very first gala in the beautiful Windows of the World.

I was busy packing for my move to Philadelphia from New Hampshire which would take place on September 14th, Friday, but first there was Tuesday. There were lots of phone calls and sadness that Tuesday.  I still was making my move on Friday and I remember the car ride was fast until we reached the Tappan Zee Bridge, then it seemed like time stopped.  Down the Hudson was a dark cloud of smoke just laying over New York.  The scene was chilling and to this day the memory is crystal clear with all the emotions I felt that day.

I remember asking God what can I do.

After getting settled in Philadelphia, I visited  family and friends of those lost or injured.  I then went to a temp work agency seeking employment.  The agent said they had a temporary assignment at the American Red Cross helping with processing after 9/11.  I looked up and said “I got the message” and when I reported for the assignment I told everyone that would listen that I was not leaving at the end of the assignment.

During the days following 9/11, I did more than I could imagine at SEPA Chapter. So much more than answering phones and recording data.  I spent some early mornings collecting money in front of City Hall and I remember the cabbies stopping and donating their tips from the night before.  I went to lunch rooms in office buildings in the counties surrounding Philadelphia to leave materials and collect not only donations but names of new volunteers, (everyone wanted to help in some way). While walking to and from SEPA Chapter wearing Red Cross gear, I remember people in their cars would beep their horns and yell thank you or want to give you a donation. Just seeing my coat was enough.

Now, eleven years later, family and friends are still recovering from the mental and physical scars of that Tuesday.  Me, I’m still at the Red Cross.

-Cathy Castrovilly
is a full time executive assistant to the Chief Development Officer at the American Red Cross of Southeastern PA. She never did leave after her temp position ended.

Day 3 – We were let out of our box!

Its still hot. Its only going to get worse too. I’m not used to so much humidity.

We all got to headquarters from our hotel and started our jobs. Wendy gave us some unfortunate news. Well.. It wasn’t really unfortunate. Bittersweet. Our first friend we met on this DR (job) was on her way to New Orleans to be a staffing manager. We exchanged Facebook friendships and she went on her own path of adventure.

There was still a lot of the same thing going on here. Disaster Service Technology makes a disaster operations world go ’round here. Computers need to be set up or taken down, networking issues, print errors.

It probably sounds boring, working on computers, but when you take it in a disaster response perspective, it wakes you up. It becomes more urgent than convenient. It gives you the opportunity to have a positive effect on someone who is afflicted with the negativity of tragedy. If you’re an IT-guy and still feel used and abused after that little pep talk, you need to join the Red Cross.

Finally, today we got a new opportunity. It can get kinda boring behind a desk. So when you get a chance to do field operations… You take it. Let me out of my cage and let me go wild!

Noel and I were requested to respond to the warehouse and install a work laptop for the logistics team. It was an easy service call, and we went about our way.

The Celtic Media Centre of Baton Rouge graciously opened up 2 of their studio lots for the American Red Cross to open up Staff Shelters. Celtic Media Centre is known for movies filmed there such as the famed “Twilight”.  The studio lots are huge. Alot of volunteers and responders will be calling this place “home” for a while. People don’t understand that it’s not all hotels and rental cars. At some point there will be a moment where the responder is really roughing it. It may not happen on this deployment, but eventually, it will happen. I mean, really… it’s a disaster zone. Don’t expect the Ritz when nature gives you the pits.

Today’s lesson of deployment… education and training. The best training I’ve found, is on-the-job training. I specialize in radio communications and technical deployment strategy, but here I’m spending 2 weeks learning hardcore network management and computer program and repair. And of course, be humble. There may have been a lot learned, but there is so much more to learn.

I’ve already started to lose track of days too. I’m finding myself going back to my bed, and falling asleep immediately. A lot of these posts are being written later, because I keep falling asleep.

 

Pete Wine is on deployment in response to Isaac in Louisiana

Have you ever contemplated the difficulties people face when a natural disaster strikes? Have you ever known someone who had been so moved by the scenes of a disaster that they wanted to help? With Hurricane warnings going into effect down in the Caribbean and parts of Florida bracing for Hurricane Isaac, the American Red Cross SEPA chapter is bracing to respond to Hurricane Isaac as well by sending 11 volunteers to Florida with preparation and relief efforts in mind in the event that the hurricane makes landfall.

Let’s talk about those volunteer efforts. It’s always phenomenal to see people help other people. In those moments strangers become family. Volunteers are enormously valuable during a disaster. Still, during disasters such as Hurricane Katrina and 9/11, there were such a vast number of people who wanted to help, that some showed up to disaster locations without an affiliation to work with or even a place to stay. This isn’t the case for Red Cross volunteers, as the Red Cross champions volunteer efforts during a disaster and makes sure every volunteer has a purpose and a place. Most of all, the Red Cross encourages organized volunteer efforts and invites you to become a Red Cross volunteer.  Here at the Red Cross SEPA Chapter and at every Red Cross chapter nationwide, volunteers who are sent to major distress sites gain experience first by volunteering with their local Red Cross chapter. The Red Cross trains individuals before they are sent out to provide assistance and the Red Cross will also make sure that their volunteers have food and lodging in anticipation of venturing to a place that may be far from home.

Disaster relief work has never been easy. The will to volunteer in itself is a vital component to becoming part of a relief effort team but there is a reason the Red Cross offers training to individuals before they set out to help. Disaster relief efforts can be demanding and necessitate lengthy hours of service. The environment, in which one works, can sometimes be in uncomfortable climates or at uncomfortable temperatures. Volunteers must be ready to engage in dialogue with people who may be in different stages of emotional distress. Volunteers must also be prepared themselves to come to a place where everything has been turned upside down after a disaster.

If you want to respond to large disasters like Katrina, Irene, or even Isaac, the Red Cross wants you and will make sure you are trained and prepared when the time comes to respond. In fact the Red Cross has a Disaster Services Human Resource (DSHR) team that evaluates individuals, making sure that they are in a fair state of health, making sure that they are properly trained and making sure that they are assigned according to their desires and strengths to serve. This is so volunteers can work in the capacity they are most comfortable. This is also because the Red Cross not only cares about the survivors they help but also the Red Cross team members who provide that vital help.

Want to become one of our heroes? You can… just click here to get started!

Our volunteers talk about leaving for Florida to help with relief efforts there.

Jabril Redmond, guest, volunteer blogger

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